All Pets Veterinary Clinic

Not impressed with this vet. If I could give less than one star I would do that. Anyone with a pet knows how expensive vet bills and medication is. I don't think it's too much of an ask to expect the TWO vets to come up with a solution TWO weeks down the line when all the while my poor dog is extremely uncomfortable and battling to breathe! At the very least if the TWO vets can't assist they should at least have the courtesy to tell me to go somewhere else. Don't make my dog suffer for TWO weeks without any solution or even a hint of a solution!

Myself and family been coming here for all our pets over 7 years. Sometimes depending on the mood of the vet, David, who sometimes can be nice and compassionate, then can be prickly and rude on an instant. No full clear advice given and appeared disgruntled when asked various questions on how to assist with cat's recovery. Abrupt, condescending short answers. Agree with other reviews....prices are not clear with information concealed or maybe arrogance has taken over the ability to speak in a kind and professional manner. Receptionist at Neasden branch is ever so slow and took forever to deal with a transaction and provide copy of invoice. Recently called a different vet, whom has never met myself or pet and they gave indepth quality information on what to expect, how to support cat through recovery, the length of time to maintain prescription food and how/when to wean off onto a normal diet. Didn't get this valuable and friendly advice from David. Please treat your customers with due care and diligence. Good customer service does make a difference and goes a long way. Please train and update your receptionists adequately. Please be mindful of your behaviour and manner towards your customer's, who help to keep you in business.

Overall good service. Staff always nice and supportive. Although disappointed with informations regarding prices. I called them to ask about the cost of blood test for cat. I was told that it will costs £98. I took my cat for the test and after all when it came to payment I was charged over £150. Over the phone when I asked for the cost I was not told that I have to pay £43 for consultations and £15 for blood collection which came as a surprise.