Medivet 24 Hour Hendon

The health of our 15 year old pet dog deteriorated dramatically over the holidays. She had a heart murmur since being a puppy and we needed to make the decision to let her rest. When she had another stroke at midnight we had to visit the 24hr Medivet in order to prevent her dying in a horrible way at home. The Medivet doctors are compassionate and professional and helped us a great deal in this most difficult of times.

I had an absolutely wonderful experience at this clinic. My cat Betty received exceptional care, and Dr. Daniele was truly outstanding. His kindness, professionalism, and genuine compassion made all the difference. He treated Betty as if she were his own, and that meant the world to me. I am deeply grateful and highly recommend this clinic to anyone who wants the very best for their pets.

I am devastated to be writing this review, but I feel it’s important to share our experience. On 1st January 2025, we brought our dog, Buddy, to this practice as an emergency. He was in visible distress, struggling to sit or lie down and dragging himself across the floor, unable to use his back legs. Despite these serious symptoms, we were told by the vet, Isabella Lambusta, that he was “fine” and only experiencing discomfort. He was given pain relief and sent home with advice to rest. As owners, we raised concerns about the possibility of IVDD and asked about further investigation, including an MRI. Our concerns were dismissed, and we were made to feel that questioning the diagnosis was inappropriate. No urgency, risks, or alternative options were clearly explained to us. We were told that we're not the doctors, and she is very experienced and that Buddy did not have anything wrong. By the next day, Buddy’s condition had rapidly deteriorated. He lost all use of his back legs and had to be rushed as an emergency to the Royal Veterinary College. An MRI was carried out, but the damage was already too advanced. On 3rd January 2026, we had to make the heartbreaking decision to put him to sleep. Buddy was a much-loved member of our family. We are left heartbroken and struggling with the knowledge that his suffering may have been avoidable had his symptoms been taken seriously earlier. I cannot comment on others’ experiences, but ours has resulted in the loss of our dog and a complete loss of trust. I would urge other pet owners to seek a second opinion if they feel something is seriously wrong with their pet.