Yuppy Puppies - Pet Groomer & Shop

I used to have such great experiences here so was so beyond disappointed with recent customer service. 3.5 hours and dog cut wasn't even started when I came to pick him up despite me saying in advance I had a 'hard stop' and calling to confirm he would definitely be finished 'only' an hour after schedule and slightly after my 'hard stop' so I could make a later appt. As if that wasn't enough, they said they had to charge me for wash anyway (he didn't need a wash!) and when I said that seemed unfair and made me want to leave as a customer the reply was simply 'that's fine.' (It wasn't the usually very friendly owner, someone else). Zero accountability, zero trying to work with me to find a solution (e.g., bring him back tomorrow and we'll do the rest...). It was the attitude more than the inconvenience that will have me look elsewhere in the future.

⭐⭐⭐⭐⭐ I had such a great experience here! The staff were super friendly and professional. They treated my puppy with so much care and patience. The grooming was excellent – my dog came out looking amazing, clean, and happy. See the pictures!!

Would definitely recommend, my dog was visiting from Manchester and they accommodated to a last minute booking. My Lola came out looking so clean and fresh, will be bringing her all the way from Manchester to get her groomed at Yuppy Puppies.